Privacy Policy

1 Information We Collect

When you use our platform, we may collect the following categories of information:

• Identity Data — your name, username, or similar identifiers when you register or contact us.
• Contact Data — email address, phone number, and mailing/billing addresses.
• Property Preferences — saved searches, favorited listings, and filter settings.
• Technical Data — IP address, browser type and version, time zone, operating system, and device information.
• Usage Data — information about how you use our website, products, and services (pages visited, clicks, session duration).
• Communications Data — records of inquiries, messages, or feedback you send us.

2 How We Use Your Data

We use your information for clearly defined, lawful purposes:

• To create and manage your account and deliver our core real estate services.
• To match you with property listings based on your preferences and search history.
• To respond to your inquiries, support requests, and agent communications.
• To send you relevant property alerts, market updates, and newsletters (with your consent).
• To analyze platform usage and improve the performance, security, and features of our service.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

We will never use your data in ways that aren't described in this policy without first notifying you and, where required, obtaining your consent.

3 Sharing Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Partner Agents & Brokers — when you initiate contact with an agent or request a property viewing, your contact details are shared with that agent.
• Service Providers — trusted third parties who process data on our behalf (e.g., cloud hosting, analytics, email delivery) under strict data processing agreements.
• Legal Authorities — when required by law, regulation, court order, or to protect our rights and the safety of our users.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4 Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies — required for core functionality like authentication and security. Cannot be disabled.
• Preference Cookies — remember your settings and saved searches across sessions.
• Analytics Cookies — help us understand how visitors interact with our platform (e.g., Google Analytics).
• Marketing Cookies — used to deliver relevant advertising. These are only set with your consent.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may limit some features of our platform.

5 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

• Active account data is kept for the duration of your account and for up to 2 years after account closure.
• Transaction and legal records may be retained for up to 7 years to comply with financial regulations.
• Analytics and usage data is anonymized and aggregated after 13 months.
• Marketing data is retained until you unsubscribe or withdraw consent.

6 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — correct any inaccurate or incomplete data.
• Erasure — request deletion of your data ("right to be forgotten") where legally permitted.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Portability — receive your data in a machine-readable format to transfer to another service.
• Objection — object to processing based on legitimate interests or for marketing purposes.
• Withdraw Consent — withdraw any consent you have previously given at any time without penalty.

To exercise any of these rights, please contact us at praveen.dj2024@gmail.com. We will respond within 30 days.

7 Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data in transit using TLS 1.2+.
• AES-256 encryption for sensitive data at rest.
• Access controls and role-based permissions for internal staff.
• Regular security audits and penetration testing.
• Multi-factor authentication for admin systems.

While we take every precaution, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

8 Third-Party Links

Our platform may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

9 Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal information, we will take immediate steps to delete that data. If you believe a child has shared their information with us, please contact us right away.

10 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email and/or a prominent notice on our platform.
• Where required by law, seek your consent before applying significant changes.

We encourage you to review this policy periodically. Continued use of our platform after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please don't hesitate to reach out.

Vins Realtors
#20A, 2nd Cross, Sun Rise Colony, Cholanayakanahalli,
RT Nagar Post, Bangalore 560032  |  +91 63646 81968